Join Date: Dec 2004
Thanked 55 Times in 55 Posts
Rep Power: 11
Re: North Sails Direct fiasco
I have bought four North Sails through their direct sails program in the past three years. I used their New Orleans rep. In every case we used a VERY detailed spec sheet to spec out the sail. In addition we emailed and talked on the phone as often as possible to make sure the specs were agreed then I signed the spec sheet to order the sail.
All four sails - loose footed main with triple reef points/storm jib/asymmetric spinnaker with dousing sock/trysail - are spot on with what I ordered. Three of the four were delivered early and the fourth was only a few days late...for orders that were agreed to be filled from six weeks to three months after I confirmed the orders. Packaging of the orders was superb. The agent followed up with me to make sure I was happy with the sails encouraging that I inspect each of them and rig them and sail with them to make sure they met my needs. I did that except for the trysail because I don't have my track installed for it yet.
You really have this sail for 12 years and never used it?