Originally Posted by jimgo
.....I'm waiting to see how things go, and may enlist their aid - we have two cars, three boats, and a home all insured through them......
That could be way too late. If they received compensation for placing your coverage, they should be helping you with the claims process. Most will be very beneficial. If they aren't, then bring all your business elsewhere.
Seriously, get them on your side. They have much more weight with the insurance companies than you do. You represent one premium. The insurance agent can send thousands of customers to them, or take them away.