Join Date: Sep 2011
Location: Liberty Landing
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Re: Very Good Vendor Thread
I got one of their bulkhead mount "explorer" compasses, which is on the lower end of their range. A few days after I installed it I noticed that it was missing fluid, and when I took it out it had a slow leak. I returned it to Ritchie under their warranty, they agreed to replace it due to a defective seal, and got it back to me today, less than 3 weeks after I mailed it to them.
I thought for sure a leaky compass would be blamed on the purchaser, especially in such a low-end unit, but they owned up and replaced it. Relatively quickly too considering that this is the busiest time of year.
It's a nice compass too for the money, only quam is it should have an LED bulb instead of old style incandescent, but that can be replaced.