SailNet Community - View Single Post - West Marine: A Love-Hate Relationship
View Single Post
post #12 of Old 07-03-2013
Senior Member
mstern's Avatar
Join Date: May 2002
Posts: 1,034
Thanks: 28
Thanked 24 Times in 22 Posts
Rep Power: 16
Re: West Marine: A Love-Hate Relationship

They seem to be making more of an effort in the Branford, Conn. store to improve customer service. I went in there last weekend, and they had an employee acting as a greeter, directing people to the correct aisles and/or directly helping them. And every employee there seemed to know what was on sale, and let me know it. In the past, I've run across sales people there who clearly knew next to nothing. However, those types seem to be the exception rather than the rule these days. As many here have said, their prices are all over the place and are rarely the lowest, but when you factor in the convenience and ability to see and touch the merchandise, I find them to be generally fair with respect to their internet competition.
mstern is offline  
Quote Share with Facebook
For the best viewing experience please update your browser to Google Chrome