SailNet Community - View Single Post - West Marine: A Love-Hate Relationship
View Single Post
Old 07-03-2013
mstern's Avatar
mstern mstern is offline
Senior Member
Join Date: May 2002
Posts: 749
Thanks: 19
Thanked 8 Times in 7 Posts
Rep Power: 14
mstern is on a distinguished road
Re: West Marine: A Love-Hate Relationship

They seem to be making more of an effort in the Branford, Conn. store to improve customer service. I went in there last weekend, and they had an employee acting as a greeter, directing people to the correct aisles and/or directly helping them. And every employee there seemed to know what was on sale, and let me know it. In the past, I've run across sales people there who clearly knew next to nothing. However, those types seem to be the exception rather than the rule these days. As many here have said, their prices are all over the place and are rarely the lowest, but when you factor in the convenience and ability to see and touch the merchandise, I find them to be generally fair with respect to their internet competition.
Reply With Quote Share with Facebook