Join Date: Mar 2010
Location: SF - South Bay
Thanked 21 Times in 21 Posts
Rep Power: 6
Re: West Marine: A Love-Hate Relationship
Like the rest of you - love/hate.
The staff at my 2 local stores are friendly and knowledgeable - never had a problem with the them. And as Cap'n Larry says, it's fun chatting with the cruisers who occasionally work there.
Prices are nearly always higher than elsewhere, sometimes appallingly so; I always do some research on the internet before shopping at WM. I like having a local business, with what I generally need on the shelves, and am willing to pay a modest premium for that. However some items are 50% or 100% more than , say, Defender; if those are big ticket items...well, loyalty only stretches so far!