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Rick,
I would prefer not to get overly specific without PSC/Saga being present in this forum. I really don't want to turn this into a one sided airing of any problems I might be having. I know that they monitor chat about their company and today I will send Allan a note that this discussion is occuring just to make sure. My intent in chiming in on this thread was to mention that we too were having a very dificult time getting the company's attention and generally let people know that a company's warranty is only as good as their ability or desire to honor it.
Bert
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