My midship cleats showed up today, and they look great. The deck plan showing where to put them arrived a week or so ago.
I am only slightly surprised to learn that PSC is monitoring this forum. I got my callback from them the day after I posted about my frustration.
In any case, I have a superb boat and wish PSC nothing but success. I just hope that they have the resources to continue to serve their existing customer base as well as their new customers.
This is the second time I've ordered parts and, forum monitoring or not, the experience has been similar. I've had trouble getting a callback, but when I did get through, quality parts were made/sent promptly and at a fair price.