Originally Posted by Maine Sail
........ Leaving the boat to get stuff is costly.........
I'm curious. Costly for who? You or the customer?
I once had a boat yard whack me for 3.5 hrs to change the impeller on my genset. When questioned, they explained the unanticipated trips they made for tools they didn't realize they needed. It's in a tough spot, but the job takes me about an hour and I don't do it every day.
We agreed to disagree on whether that was appropriate and they've never seen a dime of my business since.