Join Date: Aug 2007
Location: New Hampshire
Thanked 9 Times in 6 Posts
Rep Power: 10
Re: My Peak Sails Experience
I suspect, but do not know for sure that the shipment to Colorado was a larger container containing my sails and those for many other customers, from the Chinese loft. In Colorado they were re-packed and shipped to the various customers.
I emailed them today voicing my (so far) satisfaction with the product but disappointment with their customer service practices, and I requested (per their website pledge) that my final installment be lowered by 5% of the total charge since delivery took more than 30 days. They immediately replied that they would reduce my final installment by $70. So I got custom cut up-optioned sails for a 28 footer for under $1400, delivered.
Would I buy from them again? Yes... they provide for 4 equal credit card payment installments which to me gives me leverage to lodge a dispute procedure if things go south. Granted, that's a hassle if it has to happen, but then again, these sails were hundreds less than their internet-order competitors. Some are not comfortable with risk, but I am.
I believe the sails came from China Sail Factory, who also contract manufacture for some big-time lofts. My guess is Peak gets cut-rate prices from the factory in exchange for not getting firm production schedules... Peak's orders get fit-in when the factory has a production gap. This is common for job-lot manufacturers (but the end-customer should know the delivery timetable is uncertain.)
So in all, I am reasonably satisfied, but fall short of an unqualified endorsement. They'll work for me as I am a casual cruiser who would not appreciate a fully custom-cut sail anyway ... hell, I just try to miss the buoys.