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post #118 of Old 10-04-2013
past Caribbean cruiser
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Location: Indiana
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Unhappy Re: Product Reviews

I have an '86 Peterson 46 that is fitted with Adkins Hoyle hatches and port lights. For the life of this boat these have been superior products, well constructed with little in design left to be desired. recently I went to replace the galley hatch as the opening portion developed a crack in the aluminum casting from metal fatigue from the spring. It only lasted 27 years! Wishing to replace with like brand I ordered a new hatch from AH as they would not replace the broken part only. It is a 12"x 17" hatch, replacement was $1275.00, which I thought was a bit high but as I could not fault the quality ordered the replacement. What I received was not the quality present on the boat and AH gladly accepted return with promise of a suitable replacement. Having just received the replacement and being again dissatisfied with its quality, called AH and spoke to Eric. He indicated that he had himself inspected the unit before shipment and found it acceptable. the issues are the castings which are of a much rougher finish and overall poorer in detail, the hinge bar holes were inaccurately drilled making the hatch and base misaligned upon meeting, the hatch is "reversible which is an additional charge but the support bar hole was not tapped. When I informed AH about the deficiencies I was informed that this was "as good as it gets" and that I was welcome to return the unit but that there was no point in replacing as another would be no better. I will likely keep the unit as I wish to keep uniformity in my components but I wanted to let folks know that we cannot rely on the quality of AH products as we have in the past. ERic at AH told me it was no longer profitable to invest the labor to make the same quality product as is on my 27 year old boat. And that is at $1275 for a 12x17 hatch.
so as a gear review thread just thought I would put this out there. The people were polite and accommodating and willing to accept return so I cannot fault them for that but they are apparently no longer capable of producing the quality that is their reputation.
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