Funny I have nothing but compliments about Walker Bay and the Odessey dinghy. Ours has been functional and looks like new after 5+ years. It is on davits on our boat with a designed cover by my wife. The few times I have called the comapny for spare parts or helped other with defective parts they were fairly quick to respond.
The tone of your letter certainly suggest you have the qualifications to not only run their business, but to design a better mousetrap ( dinghy). Maybe their reaction to you was predicated by your overly agressive tone,
Be that as it may They like I am in the customer service business and my instinct is to try and resolve the complaint with the customer. Realiizing that it seems that they actually gave you a replacement didnt they.
But in doing that kind of complaint resolution I recognize that no matter what you do you cannot please everyone and sometimes the vendetta continues as in your case camoflouged behind some statement your are doing this for the betterment of the sailing community. I am very wary of a poster who has very little to do with Sailnet ( 7 p[osts) and copme on here with an obvious ax to grind against a company
I'm doing what I told them I was going to do-alert interested boaters to the problem of quality and lack of proper customer service. I got a replacement inflatable, but it wasnt easy to get them to properly respond. If I can help a few boaters to make a better decision, great.-Robertigar
Glad you got it all of your chest. Complained...wrote to the president....got a new dinghy....wrote to sailnet......Anyone else to go to??? Hope you stay and contribute something more valuable to this sailing community....but ill bet not