Originally Posted by CaptTony
I disagree. The person at the top is always ultimately responsible from start to finish. ......
Responsible for sure. That doesn't necessarily mean the problem starts at the top. It may mean they are ineffective, but trying to do the right thing. Splitting hairs here, but that's my point. When you're trying to get satisfaction, there is no advantage to introducing an analysis that is irrelevant to what you really want.
Personally, I have a tough time with one-sided undocumented internet slams. There is a boat yard on the Bay that quoted me a job to replace my cutlass bearing and tried to charge me for twice the amount. I threatened to post a pic of both the quote and the bill and let others decide if the job should ever take as long as they took. (btw, it turned out they had a trainee do it and a supervisor watch and billed me for it all) The President of that marina reimbursed me the excess under the condition that I not post the evidence. That's effective and irrefutable.