SailNet Community - View Single Post - Never Buy a New Hanse
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post #1 of Old 11-18-2013 Thread Starter
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Join Date: Apr 2012
Location: Lagos, Portugal
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Exclamation Never Buy a New Hanse

Save yourself any aggravation by not buying a new Hanse. We bought a Hanse 400 last year and had it delivered from Germany to Portugal. After being in the marina for 11 months, we had it taken out of the water to have the bottom cleaned before our cruise into the Mediterranean. A 12-inch crack was discovered on the rudder--a clear case of warranty, right? Not from Hanse's point of view. They refused to pay for the 1000-euro repair, along with approximately another 1000 euroes' worth of repairs on the voyage which should have been covered by the warranty. This is a company that values the bottom line over customer satisfaction, an attitude that permeates the company all the way to the CEO, whom I emailed.
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