Re: Never Buy a New Hanse
Do they make special upside-down-mounted globes for our Ozzie, Kiwi, S. African, and Patagonian friends? That would explain some folks having trouble finding what's left or right about the USA.
My spouse is a community college instructor who teaches lower-level English composition and rhetoric, including practical writing. One of her favorite lessons is the letter of complaint. It seems that much of what she teaches might be useful as a checklist for posters who want to complain on this forum about an apparent product defect or issue with a manufacturer's customer service.
Document, document, document. Anticipate your reader's questions, doubts, and needs. And remember, oral promises aren't worth the paper on which they're printed!