Re: Ripoff merchants!
The fact that a fairly LARGE marine chain has only five or six complaints lodged against it in that many years, actually speaks quite highly of them.
And considering that every one of the complaints, including yours, fails to state any facts, means they're probably doing nothing wrong.
You placed an order from Australia for goods in the US, so you obviously could have paid with a credit card. Most of us in the US know enough to use a credit card when dealing with a new merchant, because here, if the merchant does not respond you contact the cc company and ask for a chargeback. If the merchant doesn't explain things to them within 30 days, you get your money back, the merchant gets demerits, and you get to keep whatever you got.
So, your complaint comes across just like the other ones on that site. Sour grapes. No details, nothing to indicate the seller did anything wrong.
Bitching on a web forum won't gain you anything. Filing a complaint with your credit card company, or learning to USE a credit card, might get you some results.