HelloS...funny...I found just the opposite...great website and idiot people. Problem for me was one place that did EVERYTHING (savings,checking, multiple accounts with family members, brokerage, auto bill pay, electronic checking and credit card payments with imagng on line etc) and linked it all together on line and provided support for large transactions on-line as well.
Six years ago they were the ONLY bank I could find that did all this AND had offices in NY state for access by my family members. So my needs were somewhat broader than average I guess and other banks may now have caught up by now. Nevertheless I remain satisfied with their on-line services and much less so with their personnel.