Unfortunately, good customer service seems to be dying out. Banks are getting just as bad as the grocery stores, BestBuy or Home Depot. When was the last time you were able to find a knowledgeable person at a Home Depot... or a West Marine. It seems like competence and knowledge about the goods being sold is getting to be less and less a requirement.
For example, I recently had a guy at Best Buy tell me that I needed a WiFi 802.11n router to work with my friend's laptop... too bad it only has an 802.11b card in it... which means she'd be spending money on features she doesn't need and can't use.
He was probably getting a SPIFF on it... and what would work best for my friend had little to do with what he wanted to sell. The router my friend finally bought was a third of the price of the one the salesperson was trying to sell.
Banking is getting to be that way... some banks have good customer service in some areas, others don't.
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You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.
—Cpt. Mal Reynolds, Serenity (edited)
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Still—DON'T READ THAT POST AGAIN.