SailNet Community - View Single Post - An Open Letter to Peter Harris, President/CEO of West Marine, Inc.
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post #6 of Old 04-30-2007
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Last I checked, most of the internet coupons are internet-only...and he is complaining that the store wouldn't accept the on-line coupon at the store?

Has Mr. LM Kelly ever heard of a phone... it is a device you can use to see if a store has something in stock before going over to the store to buy said items.

Also, if he knew one store had better customer service and more knowledgeable staff...why'd he go to the other store in the first place. I've been to both of the stores in question, and the Edgewater store is both larger and much more sailboat oriented as I recall it.

He had a choice... but he wanted the discount of internet shopping, and the instant gratification of using the closest store to him, rather than one with knowledgable staff... what did he expect would happen???

The individual stores vary quite a bit. At one store, the clerk noticed my West Marine Advantage key tag was falling apart and told me I should call to get a new one. At the store I normally shop at, the assistant manager noticed and called and had them send me a new one. I know the staff, most of whom are very knowledgeable, and management at this particular store, and they've done things like special order items for me on my say so, rather than requiring payment up front. Not all of them are sailors, but almost all of them are boaters of some sort.


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Telstar 28
New England

You know what the first rule of sailing is? ...Love. You can learn all the math in the 'verse, but you take
a boat to the sea you don't love, she'll shake you off just as sure as the turning of the worlds. Love keeps
her going when she oughta fall down, tells you she's hurting 'fore she keens. Makes her a home.

—Cpt. Mal Reynolds, Serenity (edited)

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Last edited by sailingdog; 04-30-2007 at 11:36 PM.
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