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post #5 of Old 01-12-2001
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A word of warning about an Annapolis broker

Sailors have a well earned reputation for being difficult customers. However they are the customer. As a consultant to sales people I remind sales(persons) that the customer may be irrational but they are the customer. I would assume that an experienced broker would be familiar with the many idiocyncracies of them. Since many sailors tend to live inland and try to squeeze in looking with business trips, frequently looking involes weekends and evenings with expectations that far exceed the time. In this case the customer was clear on what he wanted, and Jill was clear on her inability to match it perfectly and gave resonable alternatives. It would appear that even though the customer wanted to see the alternative boats, Jill either did not feel that he was a motivated buyer, or did not have a working arrangement with other sales people. In either case both parties lost. Hopefully we can all learn from this situation.
As customers we must respect the challenge that the broker faces in trying to set up showings.
As a broker, please don''t set expectations that you are unwilling to execute. Don''t expect a customer to conform to your schedule.
This appears to have occurred during the holiday season, over a weekend, with a limited number of boats that qualified. In the consulting field we call this a planeed disaster. Both parties share the blame.

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