I hear ya loud and clear!!!!!!!!!
I tried to buy a spare belt for my wp5000 fron sail net they wanted me to measure the belt for them? I gave sailnet the number( GATES power grip # 506XL050) sailnet could not cross ref. it and told me to go to a auto supply house .I e-mailed west marine they said how many do I want ,I orderd 2 shall I go on?..I''M happy .west seems to treat everyone the same weather you spend just a hundred bucks or a thousand