I am so sad to hear that people are having trouble with Raymarine (hard for me to remember not to call them Raytheon) products!! I lived on the southeast coast for years, working on boats up to Lake Erie and down to Florida, and was always treated very well, with what I considered a very quick response, whether I needed something for a 23 footer (yes!) or a 56 footer, auto pilot or electronics. I''ve slept since then and can''t recall the gentleman''s name (Roy, Ray, Joe, something like that, oh, he''d be mad at me now for forgetting) but I can remember that it only took one phone call to either get what I needed or to get help sent to me. Of course, that was on the phone, not online. Hope you have much better experiences down the road.
And, tho I work for the competition now, West Marine does indeed take excellent care of all it''s customers.