Furling System Ugh!!!!
Top swivel is probably not at the very top of the foil.
Firstly be sure that the top swivel is at the very **top** of the foil.... you may have to add a pennant of wire or line at the head or tack of the sail to insure that the top swivel is at the **top** of the foil.
Easy trial solution: raise the genoa ***with the tack free / unconnected***. Measure the distance between the bottom swivel connection and the tack of the sail. Make a pennant of nonstsretchable wire or hi tech rope (but LESS 1 or 2 inches of the distance that you measured when the tack and swivel were unconnected) and connect it BETWEEN the bottom swivel and the tack. See if this doenst free the system..... if it does, put the pennant at the head of the sail and enjoy. Just remember that the swivel should be almost "all the way UP on the foil" ... with about 1" (or less) clearance when the halyard is tightened with HEAVY tension.
If this doesnt correct the problem, go back to the instructions and look up the correct "lead angle" .... the minimum angle that the halyard MUST make with the top swivel to prevent wrapping when the top swivel turns. If the lead angle is too small (when the top swivel is at the very top of the foil) you will need a ''diverter'' block mounted just below the halyard sheeve to increase the necessary lead angle that the halyard makes with the swivel.
Hope this helps.