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post #15 of Old 08-28-2007
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Join Date: Aug 2006
Location: Oak Harbor, WA
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I'll chime in on behalf of West Marine. Living in Alaska, shipping is ALWAYS a consideration. West Marine has ALWAYS been more than reasonable and, recently, when I misordered the wrong size water heater they picked up the tab for me to return the too-big heater! That's how to go about winning loyal customers.
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