[dpinorm]

I had a less than satisfactory Sunsail charter out of Tortola. I placed two calls to their US office upon my return. Both times I was told that a manager would return my call (although one person did say it might take some time).

Well, it''s now six months later and I have yet to hear from them.

Sunsail''s management has made their position on customer satisfaction crystal clear to me.