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post #9 of Old 10-23-2002
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What is REALLY up at Sailnet?

I am happy to report that after a couple emails with Deanna, my problem is solved.

I ordered a sale item, a pre-spliced halyard. Apparently it was out of stock and backordered right after I ordered it (it did say it was in stock at the time of my order). The problem was that SailNet changed this item to one using higher quality line and a nicer Wichard shackle.

Well...rather than track down the original product I ordered and ship that to me when they get it, SailNet is going to send me the new item they have in stock for the price I ordered at the time of the sale.

That, to me, is a quality business.

Thanks Sam and Deanna.

JohnDrake is offline  
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