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Old 10-24-2002
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What is REALLY up at Sailnet?

In an ideal world you wouldn''t wait at all. We''re working as hard as we can to fill the back-orders as quickly as possible. No question most of that is our fault -- as I said, we were too conservative in ordering as we wound things down in FL before the move. In fairness all around, I''d also say that there can be delays in getting some product. Most vendors in this industry are small companies who don''t maintain large inventories -- they prefer to keep things lean as well and we can''t fault them for that. So, if we delay an order then the impact is magnified by the lead times.

It seems reasonable to expect that you will see a slow and steady improvement over the next month now that we''re settled in. We also anticipate even more improvements after 1 Jan when we implement a modern Inventory Mgt System.

The CSR''s are handling a lot. However, some of that is based on unreasonable expectations. We have documented cases where some customers place an order and start calling for status the next day. Our job is to set a reasonable expectation and then live up to it. It''s the customer''s decision on whether that expectation is satisfactory. We hope we''re steadily moving towards the right balance of expectation and customer satisfaction that pleases the majority.

-- Sam
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