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post #12 of Old 10-24-2002
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What is REALLY up at Sailnet?


Re: not charging for product until shipped, fair point.

On the strength of having at least one of my two orders filled, I just placed a third. The test is a) whether the products are in stock as indicated on the web site, and b) how soon they''re shipped. Those seem like very fair measures IMO and I''ll look forward to experiencing the improvements you''ve promised us.

My impression is that your comments here (and at the shows) are generally appreciated and well-received. Communication helps a great deal and has been one of the key disappointments for some of us on a day-to-day basis when trying to reach CSR''s and subsequently get useful info from them. Hopefully, the changes you mentioned above will be reflected in that area, as well.

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