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post #22 of Old 10-12-2007
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Originally Posted by T37Chef View Post
I would certainly proceed with both eyes open in regards to the warranty issue claims made by some and take the comments, not confirmed by reputable and/or neutral source BTW, with a grain of salt.
T37 Chef and all,

Thanks for all the excellent suggestions. Two added points I know have been made before but bear repeating are:

No one from Novis has ever apologized to Cindy or I for the problems they have caused.

As for the "neutral source" comments. I'd like to remind all that before we sued, we tried to do just that. Boat US Consumer Protection Group was the only mediation service we could find. We started that process and the company, in the person of it's CEO Bill Ross, refused to communicate with them.

The fellow at Boat US to speak with is Raymond Rose and his e-mail is

What more should a consumer be expected to do?
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