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post #14 of Old 11-02-2002
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What is REALLY up at Sailnet?

Sam, thanks for the information. I was finally able to get a reply to my concern and the majority of my order shipped. I have no problem with the delay in shipping backordered parts, if that information is made clear up front and isn''t for a part that hour website shows as "In stock." My frustration arose out of getting no reply to an e-mail message to correct a quantity mistake I made, and being concerned about getting the correction in advance of shipping to avoid the added inconvenience of a return. I try to order things that I do not need yesterday and hopefully as your bugs are worked out, I will be able to order those types of immediately-needed parts as well. I do appreciate your low prices and your apparent desire to improve customer service responsiveness.
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