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post #13 of Old 02-25-2003
jjernigan
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Failed SUNSAIL Charter in BVI''''s - Strike Two!

We had a similar negative experience with Sunsail in the BVI, late August of 2000. Our first bareboat experience. It started with no provisions on board as we had ordered/requested well in advance of the date they needed. Then we were told to keep a close monitor on the radio as hurricane Debbie might require coming in to a hurricane hole. We were anchored at Jost Van Dyke & luckily a fellow bareboater alerted us to the need to head for cover - Sunsail never hailed us on radio or phone. We made it to the hole with a torn headsail. They did get us to a hotel & handled that to our satisfaction. However, seems there were no spare headsails; they had to send ours for repair; didn''t offer us another boat; cost us a day of sailing. Then, as we thought we were finally getting under way, the steering cable broke ! Instead of cleaning up another boat & let us start our vacation, we had to wait while they literally jury-rigged the cable; again, no spare parts !! The manager & his assitants were rude & very condescending to us. Evidently the Brits define customer service differently than we Americans do. We tell everyone we know to not charter with Sunsail. Friends have chartered with Moorings & have had a great experience. We will be chartering a catamaran thru TMM for a week in Belize this May. Any one have any tips from their experience either with TMM or in Belize?
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