SailNet Community - View Single Post - Failed SUNSAIL Charter in BVI''s - Strike Two!
View Single Post
post #13 of Old 02-25-2003
Junior Member
Join Date: Jun 2001
Posts: 5
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 0
Failed SUNSAIL Charter in BVI''''s - Strike Two!

We had a similar negative experience with Sunsail in the BVI, late August of 2000. Our first bareboat experience. It started with no provisions on board as we had ordered/requested well in advance of the date they needed. Then we were told to keep a close monitor on the radio as hurricane Debbie might require coming in to a hurricane hole. We were anchored at Jost Van Dyke & luckily a fellow bareboater alerted us to the need to head for cover - Sunsail never hailed us on radio or phone. We made it to the hole with a torn headsail. They did get us to a hotel & handled that to our satisfaction. However, seems there were no spare headsails; they had to send ours for repair; didn''t offer us another boat; cost us a day of sailing. Then, as we thought we were finally getting under way, the steering cable broke ! Instead of cleaning up another boat & let us start our vacation, we had to wait while they literally jury-rigged the cable; again, no spare parts !! The manager & his assitants were rude & very condescending to us. Evidently the Brits define customer service differently than we Americans do. We tell everyone we know to not charter with Sunsail. Friends have chartered with Moorings & have had a great experience. We will be chartering a catamaran thru TMM for a week in Belize this May. Any one have any tips from their experience either with TMM or in Belize?
jjernigan is offline  
Quote Share with Facebook
For the best viewing experience please update your browser to Google Chrome