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Appologies in advance since I haven't read this entire thread.
I had pruchased a Groco ball valve from WM last spring while replacing my engine thru hull. WM tracked my purchase via my BoatUS member # and contacted ME to let me know the part had been recalled due to a defective alloy used in its production. I was supposed to remove the part from the boat and ship it to Groco for replacement. I instead took it in to my local WM where they looked up my purchase on their computer to confirm, and promptly handed me the new replacement part.
While WM is certainly not perfect, and often higher priced, I certainly couldn't have gotten that kind of service with an on-line company.
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