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Originally Posted by artbyjody
I think the problem with it is - that from a customer perspective you spend so much time waiting. They say this time - you show 1/2 hour early - it becomes this time, then this time...
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That is a problem. Boatyards, just like your doctor should not keep someone waiting for inordinate periods of time.
Quote:
Originally Posted by artbyjody
IN conjunction with another thread - there are great boatyard people. Then there is the person you deal with that bills you.
A prime example - is putting in a transducer. $250 for 2 hrs time - I was there - it took less than 11 minutes. Quite honestly since I didn't know what to expect I was glad I didn't say I three of them as after the first one - I promptly did the remaining two myself...
But it didn't take two hours... not even close and they never verified it all worked or anything...
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A recent two hour visit to the dentist for what they called a deep cleaning, cost me over $1500. I wish they billed time and material.
This is an example of where an agreement beforehand would be handy.
If someone has a problem with a charge on their bill they should be able to discuss it but better yet they should not be surprised at the end by unexpected charges.
Also, any decent craftsman should be willing to prove and demonstrate the quality of their work.
Quote:
Originally Posted by artbyjody
So that is the issue with it - in terms of T&M... great you the owner will be there - but what is your recurse? Quite frankly, the best "yards" to go to are often the most expensive - why - people pay to get rushed - but not necessarily on quality of job...
I like the concept - and in my own business - most of what happens in a yard would garuntee I never got paid...but marine wise - its about "supply and demand"... which is a bunch of bs if you ask me but there are more than enough yahoos to make it a reasonable excuse or business guideline - that ends up dictating where we go...
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I'm not sure what you mean here, but there certainly are a lot of yahoos out there. I call them Fly By Nights. These are the guys down the dock who claim lots of experience and ask for more per hour than I make because they don't bother to get a business license, pay taxes or buy insurance.