[goldsailor]

I was in the Sausalito WM store a while back and witnessed an employee give a customer a brand new foul weather jacket in exchange for a very well worn jacket. He was in the process of paying for a purchase when he mentioned he was dissappointed in the condition of his 1 year old (yeah, right) jacket. No receipt, or questions asked, just lots of smiles all around. I was impressed.