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Sounds like the marina management are real jerks. I know dockmasters and launch drivers who will MAKE A PHONE CALL and who are, in fact, encouraged by the members to make that call at any time of day or night, using the contact book that has everyone's contact information in it for just those purposes.
And launch drivers who understand that their TIP is going to be rather generous if they step up to keep a boat safe, when all they are required to do is play taxi.
Either the management was particularly PO'd at you for some reason, or they're jerks. And even if they were PO'd--they screwed up on this one.
I can understand folks being so scared of liability suits ("You messed up my sail!") that they won't touch your boat, but to not even make a phone call...that's just a lousy excuse for a human being.
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