Join Date: May 2007
Location: Boerne, Tx
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Rep Power: 9
Garmin Product Support
Our Garmin GPS unit is superb. Last week we attempted to update the map data base. Did not work. Yesterday called suport at 12:04. The recording suggested a wait time of 30 to 35 minutes. A real person finally answered at 1:40.
The long wait was aggrevating. The misinformation about the wait time was aggrevating.
With wait times like this I wonder if Garmin is having more technical problems than they should.
The solution offered was they would send us a DVD instead of trying to update over the internet.