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Old 09-10-2008
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Unhappy Volvo Penta Parts Availablility (or lack there of) in Canada

I recently had a mechanical failure while up in Desolation Sound. Luckily, the failure did not occur in a pass (such as Beasley Pass or Hole in the Wall, that gets up to 12 Knots of current). We were towed into Campbell River for repairs (no wind that day). The authorized Volvo representative in Campbell River informed me that he will not work on sailboats!! Isn't that great news. When we tried for 2 different replacement parts, one being the freshwater cooling pump, and the other being the freshwater pump drive pulley housing, we were told that neither part was available in Canada and would have to be air freighted to us at an additional cost of $100 per part. The really bad news was that this would still take 5 days for the air feighted part to arrive. By the way, the only other time I required a part other than replacement filters and belts, it (glow plugs) was not available locally either. The engine is an MD2030. By the way, Volvo Canada is located about 15 miles from where I live in the Vancouver area. This is horrible customer service in my humble opinion, but at least it is 100% (that is with no parts in stock).
The outcome was however good despite Volvo. I dealt with a great mechanic from Carmac Diesel in Campbell River , and they were able to machine a new pump pulley housing from steel, and they did this all within one day (using the failed part as a template)!! We were lucky that the problem was only that the pulley housing basically disintegrated and it was not a problem with the pump itself. The pulley housing is only made from cast aluminum.
Just thought everyone on the list here should know about the lousy service from Volvo Canada.
By the way, I e-mailed them with my concerns a couple of days ago and have not had a response.

Tom
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Firehoser75
Point Roberts, Wash. Marina

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