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Old 10-30-2008
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Melrna Melrna is offline
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Well, I finally contacted Hunter. I went to the Annapolis boat show to see if there was anyone there that could answer my questions but the Tech guys weren't there.
How I finally contact Hunter was through Lewmar. I needed the stand-up blocks with spring attached for the new running rigging that I was putting in place. No commercial distribution store carried what I needed, mainly the spring at the base of the mast. I was pulling the hair out of head trying to come up with this spring that cost .99 cents. The folks at Lewmar were great, the maker of the blocks currently on the boat. They didn't make the spring. So they contact the production manager at Hunter who in less than 2 minutes contact me on the phone. He said the spring was custom made by Sheldon. I asked if I could buy them and he said yes. I asked how much it was and he told me .99 cents. I asked how much the whole package of block's would cost and he told me $18. That was 50% off the lowest price I have seen on commercial website. I was shocked to say the least. So I bought two. I than said I have a few questions about the boat, i.e. the liner. He patched me to the customer service guys where I spent the next 1/2 on the phone with them. They answered all my questions I had in the boat. They walked me through the process of pulling the headliner off and back on.
I cannot say enough about the great service I received by Lewmar and Hunter. I didn't think a lone sailor using their products would give me the time of day. The production manager at Hunter called me two days latter to follow up and make sure I was satisfied. Talk about customer service. Thank you Lewmar and Hunter.
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Melissa Renee
Moondance
Catalina 445, Hull #90

Last edited by Melrna; 10-30-2008 at 09:26 PM.
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