Originally Posted by bubb2
call your credit card co. Have them dispute the charges with sailmaker. Many credit card co. will do this for you.
I've spoken with them, but in this case, since the retailer has offered to take back and refund the replacement sails, they won't act (and to be honest, insofar as those charges are concerned, that seems fair).
The issue is about the compensation for the stained sails. I could send the replacement sails back, and get a refund, but then I'm still left with stained sails and no compensation.