[thorJ30]

Oh well,
I am running a website and sell over the web as well. Sometimes, very rare, the sh.. hit the fan, and than it seems that EVERYTHING goes wrong with that one customer. And sometimes you can try as hard as you will and still something is wrong.

I have been a couple times to a West store and had MISERABLE EXPERIENCE

A. Prices with sales tax are much higher
B.they tell you they have the product in stock and if you arrive there they are "just out"
C.they are 3 hours driving away from me
D. they didnt want to take back a product, because the box was open ( the store clerk opened the package and looked if everything was in there, which wasnt the case ! )
E. after i collected 600 bucks of stuff and was just looking for one more item the manager tols me that they should be closing now ( 10 ninutes before time ) I took his advice and left everything on the counter and walked away
F. He is a powerboater/ fishing dude and hates stickboats

This might be ONE manager of a local store, but 3 letters and emails to customer service at west were ignored !

Back to the case in hand. Nobody in the business likes addresses, so we all make sure once or twice that the friggin address is correct... lol... otherwise you make ups rich, and it usually takes forever to get a wrong delivered item back.
As for credit card, depending on the date and your invoice interval it take 6 weeks after the vendor makes the credit, before you see it. That drives me crazy ... but cant do nuttin about.

Anyhow . as I said, once in a while all kinds of crazy things happen and the customer is rightfully angry.....

Thorsten