Raytheon Radar XX.
I hope I don''t sound as if I''m on the pay of Raymarine, though I do admit that I have a boat full of their electronics. If, after 8 days, you have not received a reply from them, you must be using the wrong address. I have used their on-line customer support for years. It has been excellent and always very responsive.
Use this URL http://www.raymarine.com/raymarine/default.asp?site=1§ion=3
If you are not a member - create an account and post your question. You will get a response guaranteed within 72 hours - I''ve always heard back in less than 48.
If that IS what you have been doing, I stand corrected... and surprised!