That's the type of company I want to do business with, and will in the future.
Oh, I'd agree! Sadly, most companies are not so upstanding so I thought I would share my method for dealing with them. I have prepared for the eventuality. It's not rocket science but it does require thinking it through ahead of time. Anyway, doing the following:
1) Keep all your bills for 3 years. Originally, I did this in case I needed supporting info for taxes, such as proving itemized medical deductions but it has proved to be more generally useful.
2) Get organized. Put the left-over accounting and itemized data from each bill in a single envelope. Use one envelope per month. Mark the month and year on the outside of the envelope.
3) Designate a place to store your financial info. I arrange my envelopes in chronological order in my finances drawer, where I also keep bank statements, tax returns, and any other important financial and owner-related information. Locking drawers are good, especially if you have kids.
Should I require a receipt (or a reminder of where I bought something via the Internet), I go through my old credit card bills.
To use the bill as a substitute receipt when a receipt is required for a return:
1) Make a photocopy of the credit card statement.
2) Use a big, black Magic Marker to black out (a) the credit card number except for the last 4 digits and (b) all purchases that are not germane to the return.
3) Photocopy the blacked out copy (so hypothetical unscrupulous employees at the company can't possibly read the blacked out info and commit identity theft).
4) Shred the first gen copy and send the second gen photocopy along with the item to be returned.
If this post helps even one person, then you've made my day!