Ordered a couple of things a year ago. One out of stock, the other came in a couple of weeks. No problems. Didn't need to communicate, though, so I don't know about response times. I thought they had a live chat icon at one time. If so, try that one during the day.
Saginaw Bay, Michigan
"The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails." - William Arthur Ward