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post #5 of Old 02-27-2010
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Do not Recommend Conch

Glad you all had such a great experience but We didn't- We just returned from a trip in which we chartered bareboat through Conch and I have the following to say about our experience with them. (In fact I'm concerned about company representatives posting these positive reviews)

The boat was about what we expected however it was not really very inviting. For example, we had pillows that were about 100 years old that stank to high heaven along with old stinky bed sheets that also stunk to the point that I dreamed of bugs all night every night. Housekeeping on acceptance of the boat was generally very poor-dirty cutlery and utensils, etc. Had to give the place a good scrub down, but unfortunately had to live with the bedding the whole trip. Many, many items that would typically be supplied in the kitchen not available. When I gave a list to the guy who (very rudely) checked us in, he grunted and carried on.Two heads would not stop stinking. Fridge and freezer did not charge at all and we ended up going through a ton of ice and losing a lot of food. Etc. etc.

We could overlook all of this with the right concern from the operators however Customer service was dismal. Phone calls not returned in general. Radio not at all. (Jules-very rude indeed) When we did get a voice, there was basically no answer to our query on equipment that would not stop beeping or missing integral equipment.

We still managed to have an absolutely FANTASTIC time and learned to overlook or live with this aspect, but the salt on the wound was when we returned to Conch. First, they quickly closed shop and left us without water for the night. However not before sticking it to us as follows: We had run over the whaler line prior to returning and fully fessed up all though it would have been quite easy to hide as the line was cut right at the end. Line was cleanly severed however they called it prop wrap and quickly put through our $1500 Damage deposit !! No further communication-took our money and ignored our emails inquiring. Yes, I am not kidding.

I know this company started out with a Canadian couple who were know to 'care', however, perhaps they've grown tired of the business or are entrusting the wrong staff. We payed this company an extra $250 to sleep on board before our flights and they left us with no water and no assistance with where to put garbage, etc. whatsoever.

Anyway, there are lots and lots of options out there (my husband has had plenty of previous good experiences with Moorings) and I'd suggest if you are looking for a good deal, but still want to SAVOR your hard earned vacation, find a company with a personal touch and with staff/owners that appreciate your business. I could add a lot to this review, but I think I've said enough.
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