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post #18 of Old 04-26-2010
thekeip
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As it worked out, B&G had a big presence at the Strictly Sail Show, here in Oakland, and their senior tech, one Matt Fries, was there too. The owner of the boat in question and Matt discussed the situation and both Matt and another tech visited the boat. It turns out that they felt there was enough reason to replace the CPU. The exchange should be complete by the time I finish this.
Talk about customer service...wow.
Howard Keiper
Berkeley
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