I would like to commend the personnel at Harken
for their help in solving a problem we had with our 12 year old boat. The Harken
outhaul car came up with a missing sheave and pin. Both online and telephone efforts to secure a replacement with the usual catalog suppliers could only produce a replacement for the complete outhaul car assembly at a cost of $319.00 plus shipping. A call to Harken
produced a real human who said she would look and get back to me in an hour. During that hour she made the effort to look for and found the sheave and pin, put it on her desk, called me and quoted the cost at $28.00. Three days later I had the parts. Needless to say, I am pleased with this type of service!