Yes, it probably does sound exaggerated but in fact I have been understated. The company gave themselves a $1500 Tip (our DD) without a breakdown or explanation (we left some dirty dishes as we had no water and they left us for our last evening with empty tanks). And, we seem to have had little recourse. Their attitude once we boarded the boat and left was like night and day from when we were booking.
Hard to take when you look forward to a vacation this much.
I only wish that someone would have taken the time to warn us.