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Old 05-12-2011
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Quote:
Originally Posted by AlexMia View Post
Because the different paint is on the defective cooking and on the top front keel bottom, showing exactly where they fix it. the areas also has been sand- blasted,
And they fix it on a hurry painting on top of the dirt. Remember this should be a sparkling new boat.
That is absolutely incredible. You should not only protest with Jeanneau America but also send that to Jeanneau headquarters in France. After all they are the ones that have to protect Jeanneau name and probably are going to ask Jeanneau America what the hell is that.

hellosailor is right. Get a surveyor, document it and reject the boat, send it to the shipyard again to be fully remade. If they don't act quickly make all the noise you can and post this on all boats forums, including Jeanneau forum (talk with Marty).

Try to talk directly with EriK Stromberg the Director of After sales from Jeanneau America. I know the guy and I believe he will take the right steeps to see what happened and to correct the situation. Sometimes you should go right to the top because middle men just don't want to assume any responsibility.

Erik Stromberg | Jeanneau America | Email, Customer Support Manager, @jeanneauamerica.com


Regards

Paulo
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