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Old 06-01-2011
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wingNwing wingNwing is offline
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It sounds like you learned a lot about flexibility and jury-rigging -- not what you'd planned for the trip, but valuable nevertheless. In terms of the poor quality of the boat you were sent out on, I'm afraid you've rather weakened your case. Had you notified the company [using the refrig as the example], they might have said (as you assumed), "Sure, c'mon back to the dock and we'll fix it." To which you could have said, "No thanks, that will waste too much of my vacation time." OTOH, the company might have had a person they could send to whatever marina you were in on the second night. At the VERY least you could have arranged with them that they would reimburse you for the cost of the block ice you were forced to use or the food that wouldn't keep (ice cream?). Worst of all would be if they assumed YOU had broken the refrig, since as far as they knew they sent the boat out in okay condition and you returned it with a major system not functioning.

If they were really a class act they would have offered to swap you to a different boat if the deficiencies couldn't be repaired quickly. IMHO, with the exception of the first 2, these are things that *might* be within the range of to be expected if you were chartering an older boat; less so the newer the boat / the higher the price.
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