That is the sort of feedback we were looking for. We are just to new at this to know what is unreasonable and what is reasonable, and hate to be whinners.
As far as the boat inspection goes, you are right. We admitted to ourselves that we should have put off our "arrival happy hour" for another hour or so to better inspect things.
Although, the majority of these items where not the type we could have uncovered easily that night. As an example, the freezer was off when we arrived, so we had thrown ice in at the get go. It took about a day before it dawned on us that the freezer had had adequate time to cool down and yet our ice was all melting.
Our checklist includes winch handles, but not oven racks. It includes checking the fresh water tanks, but not hosing down the deck hatches. It includes inspecting the rigging so we know how to sail the boat, but not actually raising the main to see if it catches on anything. It includes starting the engines, but not running them for an hour to see if they overheat the hot water. Etcetera.
When we returned the boat, we mentioned all these items, but didn't ask for anything. Before I give the charter company a public black mark, I want to chat this over with them.