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post #2 of Old 09-08-2011
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Join Date: Oct 2000
Location: Portland, OR
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It's been a decade since, but when my spendy Harken traveler block system started failing, I sent it to them to rebuild. ( I expected to pay for work done.)
They sent it back with some of the old parts replaced.... and marked the invoice "no charge."
Nice folks.
IMHO, they invest a lot into R&D, and stand behind their products.

Times might have changed, but often a polite inquiry asking for advice on what bits to rebuild or replace will get you at least helpful advice, and sometimes a lot more.

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